PS support doesn't even reply, doesn't care. I wait since launch day for the fix, it was then when I opened the ticket to support. Took only a few hours after they located the issue.
Seen others with same issue here on reddit. Tried re-download from store and/or from library, checking the versions each time. My transaction history shows the code is redeemed and shows the title Spider Man Miles Morales PS4&PS5, but I still don't have any means to access PS5 version of the game. Game library lists the game under the PS4 filter, but under PS5 it isn't there. On the Game hub page under the 3 dot there isn't any option to download the PS5 version or any indication of upgrading it when the PS4 version is downloaded. But only option is the PS4 version in my Game Library. I redeemed the code through Sony-s website and went on to download the game. I have Miles Morales via Voucher code from my friend on Birthday.
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